Frequently Asked Questions
Frequently Asked Questions
Which countries are served and what are the shipping costs?
We currently ship within the United States only. Shipping costs vary by location and order size—you'll see the exact rate at checkout.
How long does it take to process and deliver orders?
- Order cutoff time: 5:00 PM EST
- Processing time: 1-2 business days (Monday to Friday)
- Estimated delivery: 4-6 business days (Monday to Friday)
How can I track my order?
After your order ships, you'll receive an email with a tracking number. You can monitor your delivery in real-time via the carrier's tracking portal.
How do I initiate a return?
Contact us at support@botanicalsdirectstore.com with your order number and reason for return. Our team will provide a return authorization. Please note: you are responsible for return shipping costs.
How long does it take to process a refund?
Refunds are processed to your original payment method within 14 days of return approval.
Can I exchange my products?
Yes, we accept exchanges. To exchange an item, simply return your current product and place a new order. You'll be responsible for return shipping costs unless the item is defective.
What should I do if I receive a defective or damaged item?
Please inspect your package upon arrival. If your kratom arrives damaged or defective, contact us immediately at support@botanicalsdirectstore.com. We'll replace it at no cost to you, including return shipping.
Which payment methods are accepted and how is the transaction secured?
We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and PayPal. All transactions are secured with industry-standard encryption and fraud protection technology.
Contact Botanicals
Email: support@botanicalsdirectstore.com
Hours:
Monday – Friday: 8:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST
We respond to all inquiries within 24 hours.